Artist FAQ

Below you can find answers to frequently asked questions:

• How can I sell my artworks through your website?

  As a member, you will get your own profile page which you can update yourself. After browsing either your profile page or coming across your artwork through a search, a potential buyer can make an offer to buy your artwork (an offer is not yet a contract to buy). After receiving a message from a potential buyer, you need to contact them as soon as possible to agree on details regarding price and delivery. If your artworks sales are handled by a representative, for example a gallery, remember to fill in their details on your profile settings. By filling in your representative's details, they will also receive notifications of any offers.

   

• Who can become a member of Find Art Globally?

  We welcome professional artists to join us. Information regarding application criteria can be found here.

• How can I become a member?

  You can apply for membership by filling in the application form. You will find instructions on how to fill in the form on the same page.

• How much does it cost to join?

  The cost of your membership will depend on which membership package you choose. You can find the different membership options here.

   

• Does Find Art Globally limit art sales through other avenues?

  No. We do not set any limitations on exhibiting or selling your artworks through other avenues, such as galleries. 
  Giving the artist full rights to their artworks is at the heart of our company.

• How is delivery handled?

  After selling an artwork, you or your representative will agree on the method and cost of delivery with the buyer.

  Please note that it is advisable to insure artworks for delivery, at least when the delivery is handled by someone other than yourself, f.ex. a delivery company.

  We are in negotiations with delivery companies and aim to provide options for national and international deliveries soon. 

• What should I do if I get multiple offers for one artwork?

  Choose the best offer. Remove other offers from the system only when you have sold and delivered the artwork to the buyer.

• Is it worth it to collect customer information?

  Absolutely. It is also worth to collect customer information on the offers you rejected, except of course the ones that were infeasible. Customer information can be useful in the future, for example in what comes to marketing. You may consider starting a customer register, where you can collect information on potential buyers, including contact details and interests.

• What is the noticeboard?

  Our administrators use the noticeboard to notify you of updates and possible service interruptions. The noticeboard is visible when you sign in.

• What are bonus points?

  When you invite a friend to join, you both get bonus points. With bonus points, you will both get a discount of 10 euros from the next year's membership. Bonus points are distributed when your colleague has applied for a membership and passed the curating process.

• Can I edit the ad I posted on the Residence page?
  Yes, you can edit the ad by pressing the EDIT button and you can remove the ad by using the REMOVE button.

  You can also extend the post lifetime if you wish. The post lifetime will be either 1, 2 or 3 months. After the selected amount of time the ad will be removed automatically, unless you extend it by editing the post. We recommend using a longer post lifetime where possible, so that as many of your colleagues as possible get to see the ad.
• Is using social media through Find Art Globally useful? Is it difficult?

  Using social media through our website is easy and useful. 

  When you write an update on your profile, for example telling everyone about your latest project, you can share it on your own social media accounts through our website. 

  Facebook, Pinterest, Twitter and Istagram are great advertising tools, so why not use them? The art world, quite like every field, is active  on social media. You should harness the potential!

  If social media is not for you, your profile on our website will still give you visibility around the world. We do not demand the use of social media from our members.

   

• Which browsers can I use to view the website?

  Our website is designed to be used with the most common browsers and operating systems. We recommend that you use the latest version of your browser.

   

  Windows 7 or newer

  - Google Chrome

  - Mozilla Firefox

   

  MacOS MountainLion or newer

  - Safari

  - Google Chrome

  - Firefox

   

  Android 7 or newer

  - Google Chrome

  - Mozilla Firefox

   

  iOS 10 or newer

  - Safari

  - Google Chrome

  - Mozilla Firefox

   

  The website will work also on other operating systems and browsers, but you will get the best user experience by using the ones listed above. 

• Can I change the order of artwork images in my profile?

  There are no limitations in changing the order of images in your profile. Log in, go to your artwork page, and move the images by dragging them to their desired order.

• How long is my application valid after it has gone through the curating process, when I have not yet paid the membership fee?

  Your application is valid for two months after going through the curating process. After such time, if the membership fee has not been paid, your application and profile will be removed. Due to technical reasons, we cannot maintain empty profiles in our system. Do remember to pay the membership fee as soon as possible, so that your membership becomes valid and you profile visible!

   

• What role does Find Art Globally have in artwork sales?

  Findartglobally.com does not take sales commission and is not therefore a participant in or responsible for any art sales or transactions between artists/artists’ representatives and buyers. All art sales and transactions are made between artists/artists’ representatives and buyers, and findartglobally.com does not take part in sales or transactions in any way.

  We do offer an empty contract form, which is available to the artist on our website. We also recommend that when paying in installments, the artist will always take 20% of the artwork’s value as the first installment before delivering the artwork to the buyer.

• Can I offer my artwork to be in the monthly raffle?

  Yes you can! The selling price of the artwork needs to be at least 200 euros. More information on the raffle can be found here.

• Your website is not entirely visible on my mobile or tablet. I also have trouble uploading images on my phone and tablet to my profile. What should I do?

  Be up to date with system and browser updates on your mobile and tablet. 

  Android devices may have trouble viewing the website as there may not be any new updates available, especially if it has been over two years when they were originally launched. 

  Our recommendation: use a desk computer or a laptop if, despite the guidelines above, problems ensue with using mobiles and tablets.

• IMPORTANT: What should be considered to avoid problems with uploading images to your profile?

  How big can my images be? Are there any restrictions with the file names?

  1. The maximum size of images is 10mb and the resolution should be below 3000px. If the size limit is surpassed, uploading the images will be very slow or fail completely.

  2. File names should be 1 - 30 characters and without special characters, or the upload will fail.

  Please note that these instructions apply to all image uploads, including the profile-, cover- and artwork images. There are no character limitations in naming your artworks.

   

  Why is my cover image not fully visible, or otherwise look like I wish it would?

  The system changes larger images automatically to 2048px wide and 504px high, which will then be scaled to suit different screens on various devices. If the image is high, part of the image will automatically be cropped. The cover image should preferably be at least 1920px wide, so that the changes made to the image are minimized. 

  If necessary, the image size can be changed using an image processing software.

  Please note:

  - Editing needs to be done on a computer (not on a mobile or tablet) and original images should be used
  - The width of the cover image is dependent on each device's screen size and resolution. When using different devices, the image will be visible at different sizes.

   

  Your website is not entirely visible on my mobile or tablet. I also have trouble uploading images on my phone and tablet to my profile. What should I do?

  Be up to date with system and browser updates on your mobile and tablet. 

  Android devices may have trouble viewing the website as there may not be any new updates available, especially if it has been over two years when they were originally launched. 

  Our recommendation: use a desk computer or a laptop if, despite the guidelines above, problems ensue with using mobiles and tablets.

   

• How can I crop and present the artwork images?

  Images of paintings and drawings should be cropped in a way that there is no background present in the image.

  We wish to offer a highly professional website for our visitors to use, including a professional presentation of artists' work.

  You can crop the images by using your own software or the cropping tool on our website, which is available when you upload your images.

   

   

   

• How long can an image of an artwork be visible on the site?

  An artwork image can be visible until the artwork is sold and delivered to the buyer. The image needs to be removed as the artwork is no longer for sale. The best time to do this is when the artwork has been delivered to its new owner. Remember to keep your sales details up to date!

   

• How can I edit my artwork's details?

  Editing artwork details:
  You can edit artwork details by going to the ARTWORKS section on My account, and by choosing an artwork by clicking its image or name. This will open the artwork's details, which you can edit by clicking EDIT DETAILS and CHOOSE CATEGORIES.

  Changing the order of artworks:
  You can change the order in which the artworks are shown on your profile by going to the ARTWORKS section of My account, and dragging the images (the left button of the mouse pressed down) to the desired location.

  Cropping and removing artwork images:
  You can crop the artwork image by opening the artwork details and placing the mouse on the image. Cropping and removal tools will appear, which you can use to crop the image to the desired size. The cropping tool is great for removing frames or other surroundings from the image.

   

• I am a sculptor. How can I best display my three-dimensional works on the website?
  You can add up to 3 images of each work, and there is also an option to add a three-dimensional measurement of your work.
• I work with media/sound/performance art. How can my art be displayed on your website?

  Your artworks can be displayed as well as every other artwork made by using other techniques.

  If you work with media or performance, fill in the artwork details and take a still image of your work (you can add up to 3 images) and provide a link to a video of your work.

  If you work with sound, fill in the artwork details and add a link where the potential buyer can listen to your work. Please also add an image that you feel can express your artwork - this will help to catch a potential buyer's eye. 

   

   

• Will the website magnify my photographic art too much? What can I do?

  If you feel that the website shows your photographic art in too big a size, you can upload an image showing the artwork hanging on a wall. You can also keep the wall out of focus to accentuate your artwork.

   

• How can I add a CV to my profile?

  There is a CV form available in your profile settings. You can easily fill it in by using an existing CV and copying the details (copy paste).

   

• How does the Residence page work?

  Artists can post ads on the Residence page, expressing their interest in changing apartments and studios/work spaces with another artists, either nationally or internationally. Replies to ads can only be seen by the artist who posted the ad and the administrator. The administrator does not control the correspondence, but reacts to any problems reported by users. More information can be found here.

   

• I get safety warnings from you website. Why?

  If you are using an out-of-date Android browser, it cannot process secure connections, which can result in unnecessary safety warnings. Android comes with Google Chrome, which will work well and we would recommend using it when using our website. Do remember to keep up-to-date with Android updates as well. 

  The above applies also to computers, when out-of-date browsers are used. 

  Only up-to-date browsers can process a secure connection. 

   

  The website can also be used with the following address: http://findartglobally.com 

  This address, however, is not a secure connection.  

  https://findartglobally.com is a secure site. 

   

  Which browsers can I use to view the website?

  Our website is designed to be used with the most common browsers and operating systems. We recommend that you use the latest version of your browser.

   

  Windows 7 or newer

  - Google Chrome

  - Mozilla Firefox

   

  MacOS MountainLion or newer

  - Safari

  - Google Chrome

  - Firefox

   

  Android 7 or newer

  - Google Chrome

  - Mozilla Firefox

   

  iOS 10 or newer

  - Safari

  - Google Chrome

  - Mozilla Firefox

   

  The website will work also on other operating systems and browsers, but you will get the best user experience by using the ones listed above. 

   

  Please note that the cover image on the home page will not be shown to scale when using an iPad or an iPhone. This is due to Apple removing an integral part from their browser. We will make the appropriate adjustments, when Apple resolves this issue.

• Find Art Globally uses artists' artwork images on the home page and on social media (facebook, Twitter, Pinterest, Instagram). If I do not want my images to be used elsewhere than my own profile, what should I do?

  Without expressly told not to, we will publish images of artworks, selected at random, on our website and social media. 

  Why? By changing the cover image on the home page we not only give a fresh look to our website but also give free publicity for the artist who created the work.

  Cover images for the home page are selected at random. 

  Your artwork image may also turn up on the home page, unless you deny us from using it. By allowing us to use your images as well, and we use it on the hope page, you will get more exposure on the website. The name of the artist is always displayed by the cover image, with a link to the profile page.

   

  Why do we use your images on social media as well? 

  For visual and advertising purposes. We want to show the wonderful artworks available on our website. The use of artwork images is part of our marketing strategy. At the same time, every artist whose artwork image is used on social media, gets free advertisement.

  When using the images, they are always accompanied by the artist's name. 

   

  If you wish that your images are only visible on your profile, please contact us on support@findartglobally.com. Please remember to state your full name when you contact us.

  Without expressly told not to, we will publish images of artworks, selected at random, on our website and social media.

   

• I wish to cancel my membership. What should I do?

  On your Account settings, there is a DISABLE ACCOUNT -button, which will hide your profile, remove your artworks from sale and signs you out. If you sign in again after pressing the button, and you wish to reactivate your account, you can press the now available RESTORE ACCOUNT -button. If your membership is still valid, your profile will become visible automatically. Membership fees are not refundable.

  If you wish to completely delete your account from our system, you should contact our customer service at membership@findartglobally.com. Please note that if the administrator deletes your account when you request it, all of your data is lost and cannot be returned. Membership fees are not refundable. If after deleting your account you wish to become a member again, you need to apply for membership again by going through the curating process. Therefore, we do not recommend deleting your account, as disabling it is usually a better option.

   

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